All items are 100% guaranteed against defect. Each item is inspected upon arrival and again prior to shipment.

We endeavor to provide fine, quality products for our customer. If you are not 100% satisfied with your purchase or if you feel we didn't adequately present the item(s), we will do everything in our capacity to remedy the situation.

On rare occasion, items may be damaged in shipping. Please contact the carrier, then let us know the claim number. The item will be replaced immediately provided we have the item in stock. Some items may have to be re-ordered and could take up to 6 weeks for delivery. Items that have been discontinued by the manufacturer will be refunded or given a store credit.

All claims must be made within 15 days of receipt of items. Returns after 15 days are subject to a 25% restocking fee. Returns must be in their original condition and packaging. No return is accepted without prior authorization. We reserve the right to refuse returns after 30 days. Please email or call us for the return details. Shipping charges may not be refundable. Undeliverable or refused shipments, shipping charges will not be refunded.

We are confident in our products and the service we provide. We are committed to our customer's satisfaction.

If you have any questions or comments about our guarantee policy, please send e-mail to catsrus02@msn.com.